Shipping & Returns

We are happy to offer shipping to contiguous U.S., as well as Canada. All shipping costs will be prepaid by the buyer. The shipping quote will be offered at the checkout. We ship via Canada Post or FedEx. We will ship to P.O. Box addresses.

RETURN AND EXCHANGE POLICY

If you are not satisfied with our products, you can return them within 30 days of delivery packed in its original pack as delivered. You will receive the refund within 3-4 business days after the return of the item. To proceed with the return correctly, please, contact us via our contact information and explain the matters of your situation as well as to give us the tracking information on a returned package. If you have received a damaged item, we will gladly send you a replacement of the same item.

We recommend that you use your own trackable and insured shipping method. Please mail your return to

Arctic Spas
attn: Jason Tetz
4549 52 St
PO Box 560
Thorsby, AB. T0C 2P0
Canada
Return Order # __________

Arctic Spas is not responsible for shipping fees or lost items. Please allow approximately 2-3 weeks for processing. You will receive a notification when you return has been processed.

OUT OF STOCK ITEMS

Even though we are proud to announce that we keep a great variety of products in stock, occasionally certain items can be placed on back order. You will be notified via email if this occurs. If you do not wish to wait for item availability, you may cancel your order. If we do not hear from you in regards to your cancellation before the item is shipped out, we will assume you agreed to the shipment delay.

PAYMENT METHODS

We accept Credit Cards (Visa, MasterCard), Paypal and some popular Cryptocurrencies (for example Bitcoin or BTC). All credit card orders are subject to final verification and approval. Each order will be security checked, verified and confirmed before shipment. It may take 1-5 working days, depending on the payment type and data provided. All the items will be shipped after the verification and approval process is complete. All orders will be shipped after the funds are received from buyer’s financial institution. You will be notified via email in regards to your approval and shipment.